Last updated: 12 November 2026
This privacy policy explains how Removals Southampton (“we”, “us”, “our”) collects, uses and protects your personal information when you visit removalssouthampton.org.uk, contact us or book a move with us. We are committed to protecting your privacy and handling your data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who we are
Removals Southampton is the data controller for the personal information described in this policy.
- Business name: Removals Southampton
- Address: Flat 9, 34 Cossack Green, Jubilee Court, Southampton SO14 1LQ
- Email: info@removalssouthampton.org.uk
- Phone: 023 8098 6118
2. The information we collect
We only collect the information we need to give you a quote and carry out your move. This may include:
- Contact details – your name, phone number and email address.
- Move details – collection and delivery addresses and postcodes, your moving date, property size, access information (stairs, lifts, parking) and the items to be moved.
- Booking and payment records – quotes, booking confirmations, invoices and payment references. We do not store full card details on our website.
- Communications – messages you send us by phone, email, our website forms, live chat or WhatsApp.
- Technical information – limited information collected automatically when you use our website, such as your IP address, browser type and pages visited, through cookies and similar technologies (see section 7).
We do not intentionally collect sensitive personal information. Please don’t include details about health or other special category information in your messages unless it’s needed for your move (for example, accessibility needs on moving day).
3. How we use your information
- To respond to your enquiry and give you a quote.
- To plan, book and carry out your removal, man and van, packing or other service.
- To contact you about your booking, including changes, reminders and moving-day updates.
- To take payment and keep financial records.
- To handle questions, complaints or insurance claims.
- To improve our website and services.
- To meet our legal, accounting and regulatory obligations.
We do not sell your personal information, and we do not send marketing emails or texts unless you have asked us to.
4. Our legal basis for using your information
- Contract – to give you a quote at your request and to carry out the move you have booked.
- Legal obligation – to keep financial records and comply with the law.
- Legitimate interests – to run and improve our business and website, keep our services secure, and deal with complaints or claims.
- Consent – for non-essential cookies and any marketing you sign up to. You can withdraw consent at any time.
5. Who we share your information with
We only share your information where it is needed to provide our services or required by law. This may include:
- Our staff and crew members who carry out your move.
- Our website hosting, email and IT service providers.
- Our insurers, if a claim is made.
- Payment providers and our accountants.
- Building managers, concierges or councils where we need to arrange lift bookings, access or parking for your move.
- Law enforcement or regulators, if we are legally required to.
Our website also uses the following third-party services, which may process limited data when you use them:
- Tawk.to – live chat on our website.
- WhatsApp (Meta) – if you choose to contact us using the WhatsApp button.
- Google Maps – maps embedded on our pages.
- Trustindex – displays our Google reviews on our website.
Some of these providers may process data outside the UK. Where this happens, we rely on the safeguards required by UK data protection law, such as adequacy regulations or standard contractual clauses.
6. How long we keep your information
- Enquiries and quotes that don’t lead to a booking – up to 12 months.
- Booking, invoice and payment records – up to 6 years, to meet tax and accounting requirements.
- Records relating to a complaint or claim – for as long as needed to resolve it, and up to 6 years afterwards.
After this, we securely delete or anonymise your information.
7. Cookies
Cookies are small text files stored on your device. Our website uses essential cookies so the site works properly, and some third-party features (such as live chat, embedded maps and our reviews widget) may set their own cookies. You can control or delete cookies through your browser settings. Blocking some cookies may affect how parts of the website work.
8. Keeping your information secure
We use appropriate technical and organisational measures to protect your personal information, including a secure (HTTPS) website, restricted access to booking records and password-protected systems. No method of sending data over the internet is completely secure, but we take reasonable steps to keep your information safe.
9. Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- ask us to restrict or stop using your information;
- object to us using your information based on legitimate interests;
- ask for your information to be transferred to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, email info@removalssouthampton.org.uk or call 023 8098 6118. We will respond within one month. There is normally no charge.
10. Complaints
If you have a concern about how we use your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator, at ico.org.uk or on 0303 123 1113.
11. Changes to this policy
We may update this privacy policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.